A group of Bank of America customers has united to file a lawsuit against the leading financial institution in the United States.
According to a proposed class action lawsuit, BofA allegedly made a vow to provide a cache of reward points to new credit card customers, provided that they spent $3,000 within 90 days.
However, plaintiff Jean-Baptiste Boyer-Gomez alleges that the bank has consistently disappointed consumers who have enrolled in the Air France KLM World Elite Mastercard.
BofA guaranteed that clients would receive 70,000 additional miles and 40 experience points upon satisfying the necessary requirements.
The bank reportedly pulled a “bait and switch” by secretly implementing a second campaign, reducing the original offer to 50,000 bonus miles and 60 experience points with a lower spending requirement, and then paying out nothing more.
There is an assessed value gap of at least $200 between the two offers. The suit alleges that Boyer-Gomez sent a letter to the bank, detailing the events, and received a response from the lender that denied any misconduct, despite the fact that BofA has not yet responded to the accusations.
The lawsuit is seeking damages, restitution, injunctive relief, and class certification to address and stop Bank of America‘s alleged deceptive practices.
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